General terms and conditions of the Lipro online store have been drawn up in accordance to the Consumer Protection Act (ZVPot), Personal Data Protection Act (ZVOP-1) and the Electronic Communications
Act (ZEKom-1).

Lipro online store (hereinafter also referred to as “store”) is managed by Lipro d.o.o. .

General terms and conditions determine the operation of Lipro online store, rights and obligations of the user and the store and govern the business relationship between Lipro and the customer.

The customer is bound by the general terms and conditions, which become effective at the moment of the purchase (online order submission). The user is notified of the general terms and conditions before every order submission and confirms his or her familiarity with the terms and conditions by placing the order.

 

Types of users

When registering to the Lipro online store, the user acquires a username, which is identical to his or her email address, and a password. The username and the password explicitly define and link the user of Lipro to the submitted data.

Registration is also possible during the purchase.

Should the user at any time wish to update his or her email address, he or she needs to send the request to info@lipro.si. The change of the email address will be completed within the same or at the latest on the next working day and the user shall be notified of the change via email.

 

Information accessibility

Lipro undertakes to provide below information to the costumer even before being bound by a contract or offer:

  1. Lipro company information (name and registered office, registration number),
  2. contact information, which allow quick and efficient communication to the user (email, telephone number)
  3. key product characteristics (including after-sale services and guarantees),
  4. products accessibility (every product enlisted in the website’s offer should be available in a reasonable period),
  5. terms of products delivery (also the means, place and time frame of delivery),
  6. prices, which need to be clearly and explicitly set; it must be evident if the price already contains taxes and delivery fees or any other charges, as well as the validity period of the information
  7. payment methods and delivery or order fulfillment methods
  8. validity period of the offer
  9. time frame which permits withdrawal from the contract and withdrawal conditions (the right to withdraw is described according to the Article 43.č of the Consumer Protection Act (ZVPot); in case the consumer is not entitled to withdrawal, in accordance to 43.č Article ZVPot, he or she is explicitly informed accordingly),
  10. explanation of the process of filing a complaint, including the complete contact person information

 

Products offer

Due to the nature of online business, the offer is updated and changed frequently and rapidly.

The prices in Lipro online store are displayed as online prices. Online prices are prices set by Lipro and valid for purchases via the Lipro online store.

 

Order

A sales and purchase agreement between Lipro and the customer is concluded in the moment Lipro sends the first electronic message with the status of the order to the customer (entitled: Order being processed (V obdelavi)). From this moment on, all prices and other terms and conditions are fixed and applicable to both Lipro and the customer.

A sales and purchase agreement (the first electronic message with the status of the order) is stored on the Lipro server in electronic form.

 

Payment methods

Lipro offers following payment methods:

  • by transfer to the transaction account (TRR) of the company as per the offer / pro forma
  • by transfer to the PayPal account of the company (even if you do not have an active PayPal account, it is possible to pay with the credit card via a secure PayPal portal).

Invoicing

When shipping the ordered products, Lipro adds a printed receipt to the delivered package. In case of personal pickup, the customer receives the printed receipt for the purchased goods when collecting them.

The receipt contains clearly itemized price and all purchase related costs, as well as the notice of the right of withdrawal.

The customer is obliged to check if all submitted data are correct. Claims against the regularity of the receipts raised later are not taken into consideration.

FOR A DELIVERY OF GOODS OR A SERVICE, THE SELLER IS OBLIGED TO ISSUE A RECEIPT AND HAND IT TO THE CUSTOMER.

THE CUSTOMER IS OBLIGED TO TAKE THE RECEIPT AND KEEP IT UNTIL AFTER LEAVING THE BUSINESS PREMISES.

USE YOUR HEAD: DEMAND A RECEIPT!

 

Prices

Same prices are applicable for all users of Lipro. You can become a user of Lipro by registering in the online store or by one-time signing in to the online store as a guest of Lipro.

Registration and secure connection is intended for the business partners (B2B clients) of the company.

The prices do not include VAT unless specified otherwise.

The prices are valid from the moment of order placement and do not have predetermined validity period.

The prices are valid if the purchase is done using payment methods listed above, under terms and conditions listed above.

Despite making our best effort to ensure the most current and precise information, it is still possible the information about the price is incorrect. In such case, or if the price of the product changes during the order processing, Lipro shall allow the customer to withdraw from the purchase.
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Purchase notification procedure

1. Lipro order

After placing the order, the customer receives an email notification confirming the order has been accepted. The member of the Lipro online store can at any time access detailed information about the status and the contents of his or her order on the Lipro website. Lipro shall review the order, check the availability of the ordered products and either confirm it or reject it providing the grounds for rejection. Lipro may call the customer’s contact telephone number to check the data or ensure the accuracy of the shipping. When supplying the products not in stock in Lipro warehouse, Lipro shall depend entirely on entirely on the supply by its supplier and the time within which the supplier is able to deliver the goods to Lipro. Lipro shall keep the customer informed on the current status of the delivery of the goods via email. In case of a lengthy delivery period and if the customer decides he or she does not wish to wait, the customer may inform Lipro accordingly, and the seller shall remove the goods from the order and refund the customer any previously received payments, whereas other ordered goods from the contract shall either be delivered or the entire contract shall be reversed. In the event when the supplier should not confirm the availability of the goods to Lipro in the period of three months since the day the order had been placed, Lipro may reject the order on grounds of the unavailability of the product. The order ceases to be valid on the day it was rejected. Lipro shall accept no liability for the damage which might be caused by lengthy delivery times or by non-delivery of the goods which Lipro does not hold in stock in its own warehouse.

2. The order has been dispatched / The order is ready to be picked up

Lipro shall prepare the goods within the agreed time period, dispatch them or prepare them for the personal pickup and inform the customer thereof by electronic mail.

In case the costumer decides to cancel the order in due time, he or she needs to immediately inform the seller on the general support telephone number +386 5 625 13 43 or via email addressed to info@lipro.si. In the event that the shipment had already been dispatched, the costumer shall decline the delivery to the delivery service. In the event of personal pickup (after the product is already ready to be picked up) the costumer can still express his or her request to cancel the order via the telephone number or email provided above.

 

Purchase for legal entities

Purchase process for legal entities is identical to the purchase process for natural persons, with the only exception that when buying as a legal entity you shall enter the name and the tax identification number of the company in the second step of the process and agree to the terms and conditions.

In case you request an original receipt (issued to the company), you agree to terms and conditions applicable to companies. The main difference is in the terms of withdrawing from the contract: businesses, sole proprietors and other legal entities are entitled to the return of products under warranty terms. Above listed legal entities do not hold the right to withdraw from the contract within 14 days after the goods have been picked up without providing the grounds for withdrawing, which applies if the customer is a natural person.

Lipro online store offers following payment methods to legal entities:

  • by transfer to the transaction account (TRR) of the company as per the offer / pro forma
  •  by transfer to the PayPal account of the company (even if you do not have an active PayPal account, it is possible to pay with the credit card via a secure PayPal portal).

 

The consumer’s right to withdraw from the contract

Consumer (applicable only to natural persons, who acquire the products for the purposes other than their own economic activity) has the right to notify the seller of his or her withdrawal from the contract within 14 days after the goods have been picked up, without the need to state the grounds for withdrawing. The 14 days period begins one day after the goods have been picked up.

The consumer shall notify the seller of his or her withdrawal with an email addressed to: info@lipro.si

In the event of withdrawing from the contract, the consumer may return the received products either via mail or deliver it to the seller’s address: Dekani 20a, 6271 Dekani, or deliver it to any of the seller’s delivery points.

Returning of the received products within the contract withdrawal period is understood as the notification of withdrawing from the contract.

Consumer is obliged to return the product to the seller undamaged and in its full quantity, except in the event when the product should be damaged, broken, lost, or its quantity reduced not by the consumer’s fault. The consumer is not allowed to freely use the products up to the withdrawal from the contract. The consumer may carry out the inspection and testing of the products to the extent necessary for the determination of their actual state. Testing of the goods exceeding the above stated testing methods is considered as the use of the products, which translates to the consumer losing his or her right to withdraw from the contract.

The only costs related to the withdrawal from the contract to be borne by the consumer are the return costs (which, in case of shipping, are calculated as per the delivery service price list and vary between a shipment/package/load).

Refund of the received payments will be carried out as soon as possible, but not later than in 30 days after the notification of the withdrawal from the contract was received. To ensure that the payment is done in certain, accurate and timely manner and to ensure the record of payment, the refund shall be done exclusively as a transaction to the customer’s transaction account. Cash refund is not possible!

Delivery

Contrax’s contractual partner for the delivery of mail items is Pošta Slovenije, however, the seller shall reserve the right to choose an alternative delivery service if the order is thereby fulfilled more quickly and efficiently.

In case of international deliveries, the delivery service is EXWorks Lipro, or as agreed with the customer.

 

Personal data protection

Lipro undertakes to continuous protection of all user personal data according to ZVOP-1.

The following data related to the website user shall be stored by Lipro for an unlimited time: name and family name, email address, contact telephone number, address and delivery address, country of residence, time and date of registration and the archive of the correspondence with Lipro.

Lipro shall use the above data exclusively for the needs of order fulfillment (sending the informational material, offers or receipts) and other necessary communication with the customer.

User data shall under no circumstances be handed over to unauthorized persons.

The following data related to the website guest shall be stored by Lipro for the limited time until the order is fulfilled only: name and family name, email address, contact telephone number, address and delivery address, country of residence, time and date of registration and the archive of the correspondence with Lipro. After the order has been fulfilled, only the data related to an individual order remain stored, which can only be accessed with the receipt and order number.

User also shares the responsibility for the personal data protection by ensuring the security of the email address, username and password and using appropriate software (antivirus) protection of his or her personal computer.

 

Ratings, reviews and recommendations

Ratings, reviews and recommendations submitted by the customers are a part of the online store’s functionality and are mainly intended for the user community.

Lipro allows that every user submits their opinions, but shall review them before publication. Lipro shall not publish opinions or reviews which are in any way offensive, inappropriate, or, as assessed by Lipro, would in no way benefit other users or guests.

By submitting an opinion or a review the user explicitly agrees to the terms and conditions of the use of his or her opinion or review and allows Lipro to publish the entire text or any of its parts in all media, electronic or other. Lipro may use the content of the opinion or review without time limitation and for any purpose that is in the business interest of the company, including the publishing in ads or other marketing communications. At the same time, the author of the opinion declares and ensures that he or she owns the material and moral copyrights for the written opinions and comments, and that he or she transmits these non-exclusive copyrights to Lipro with no limitation in time.

 

Limitation of liability

Lipro is working to the best of its ability to ensure the data published on the website are up to date and accurate. Despite this, the characteristics of the products, delivery times or prices can change so quickly that Lipro may not be able to update the published data on time. In such case, Lipro will notify the customer of the changes and allow him or her to withdraw from the contract or change the ordered product.

Lipro shall not be responsible for the content of product reviews written by website visitors. Prior to publication, Lipro shall review and reject the posts which contain obvious untruths, are inappropriate, misleading or offensive. Lipro shall not be responsible for the information provided as content of the reviews and shall not assume any responsibility that results from the information provided in reviews.

Contrax shall have the right of withdrawing from the contract with the customer only if a significant mistake has been discovered (Article 46 of the Code of Obligations). A mistake shall be deemed significant if it relates to the essential characteristics of the product, or to circumstances that according to the custom in the transaction or according to the intention of the parties are deemed to be decisive, as otherwise Lipro would not have concluded the contract with such content. This also includes any obvious price-related mistakes.

 

Complaints and disputes

Lipro shall adhere to the currently valid consumer protection regulations. Lipro shall do its best to fulfil its obligation of setting up an effective system for dealing with complaints.

In the event of difficulties, the customer can reach Lipro on the telephone number +386 5 625 13 43 or via email address info@lipro.si. The complaint should be filed via email address Lipro@Lipro.si. The complaints procedure is confidential.

Lipro is aware of the key characteristic of consumer disputes being the disproportion between the economic value of a claim and the costs incurred in resolving the dispute, which is also the major factor preventing the consumer from initiating court proceedings. This is why Lipro shall strive to the best of its abilities to resolve potential disputes consensually.

 

Resolving consumer disputes out-of-court

In accordance with the legal norms, Lipro does not recognize any contractor for resolving consumer disputes out-of-court as having jurisdiction over any disputes that the consumer might initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act.

As a provider of products and services, involved in the online trade in the Republic of Slovenia, Lipro is providing on its website an electronic link to the Online Dispute Resolution platform (SRPS). The platform can be accessed here.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Above arrangement is based on the Out-of-Court Resolution of the Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on Online Dispute Resolution for Consumer Disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
We wish you a pleasant shopping!

Terms and conditions valid from September 2018.